Citizens Advice Stockport has won a major grant to provide advice to local people who may need extra support with their energy bills, particularly the elderly or those on low incomes.
The charity has secured funding from the Energy Best Deal Extra (EDBx) programme to provide one-to-one advice throughout the winter. Advisers will help people find the best deal on fuel and ensure they are getting all the help they can from both energy suppliers and the government.
Citizens Advice Stockport is one of 140 local Citizens Advice across the UK to benefit from the funding, provided by 8 national energy suppliers. EBDx advice appointments will be carried out by qualified advisers in local Citizens Advice offices, during home visits or by telephone.
Steve Hughes, Chief Executive of Citizens Advice Stockport said:
“We know that people are often forced to make a choice between putting the heating on and being able to buy food. This funding will make a massive difference to people in the Stockport area, giving them the information they need to help them stay warm.”
EBDx advice appointments will cover a range of areas, including:
- Understanding tariffs and switching tariffs
- Information about energy efficiency measures and grants
- Benefit entitlement checks for eligibility and applications for Warm Home Discount (WHD), rebates available from energy suppliers and the Priority Services Register
- Help to understand billing, meter readings and payment methods
- Advice on dealing with fuel debt, including accessing financial support to pay off fuel debts through charitable grants, and ongoing payment plans.
Citizens Advice has been delivering tailored one-to-one energy advice through the Energy Best Deal extra (EDBx) programme since 2012.
- Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
- Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers.
- Citizens Advice is the statutory consumer advocate for energy and postal markets. We provide supplier performance information to consumers and policy analysis to decision makers.
- The Citizens Advice Witness Service provides free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales.
- Citizens Advice also offers Pension Wise appointments at 500 locations across England and Wales.
- The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
- To get advice online or find your local Citizens Advice in England and Wales, visit citizensadvice.org.uk
- You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
- We helped 2.6 million people face to face, over the phone, by email and webchat in 2017-18. For full service statistics see our monthly publication Advice trends.
- Citizens Advice service staff are supported by more than 23,000 trained volunteers, working at over 2,500 service outlets across England and Wales.