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Christmas shoppers urged to use their rights as complaints soar

Faulty goods, misleading claims and substandard services mean Christmas presents fly back on to the shelves in January, according to new figures from Citizens Advice. Analysis by the charity shows that people are more likely to call its Consumer service helpline with complaints about items such as toys, computer games and jewellery in January than … read more

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Citizens Advice say bailiffs must be last resort

Citizens Advice has called on councils to use every other option to collect debts before resorting to bailiffs. The charity made the call in response to new figures from National Debtline showing a 16 per cent increase in the use of bailiffs, mostly driven by local authorities collecting council tax arrears. Gillian Guy, Chief Executive … read more

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