Guidance notes for applications

Application form

Please complete your application form and return it by email no late than the closing date referred to in the advert.

CVs will not be accepted as a substitute for the application form, unless specifically stated in the advert. Where a CV is accepted, you will also be expected to also submit a cover letter. These combined will form your application form.

Please ensure your covering letter includes the following information:

  • Your suitability for the role against the person specification outlined below.  This is a key part of the process which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.
  • At least one example of how your previous experience (paid work or volunteering) for each person specification requirement

Please ensure your CV includes the following information:

  • Your contact details (address, telephone number and email address)
  • Information about your education history
  • Information about your career history
  • Details of any professional qualifications including memberships

The application form plays a key part in our recruitment and selection process.  We use the information you provide about your skills, experience, career and education history to decide whether or not to invite you for an interview.  It is important that you complete the application form as fully and accurately as possible, ensuring that you give specific examples which demonstrate how you meet the essential and desirable criteria for the role for which you are applying.


Please let us know if you require any adjustments to be made to the application process or would like to provide any information you wish us to take into account when we are considering your application.  If you are selected for interview, we will ask you to let us know if you have any access needs or may require reasonable adjustments to the interview or assessment (if applicable) at that stage. Please be assured that we will be supportive in discussing reasonable adjustments with you at any stage of the recruitment and selection process.

Entitlement to work in the UK

A job offer will be subject to confirmation that you are permitted to work in the UK in accordance with the provisions of the Asylum and Immigration Act 1996. You will be asked to provide evidence of your entitlement to work in the UK if you are successful and an offer of employment is made.

Please note that Citizens Advice Stockport does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

Diversity monitoring

Citizens Advice Stockport values diversity and promotes equality.  We encourage and welcome applications from suitably skilled candidates from all backgrounds.  Monitoring recruitment and selection procedures is one way of helping us to ensure that there is no unfair discrimination in the way that we recruit people.

To do this we need to know about the diversity profile of people who apply for posts at Citizens Advice Stockport. This information is given in confidence for monitoring purposes only and is not seen by anyone responsible for making recruitment decisions.  However, if you would prefer not to answer any of the questions we ask, please leave them blank.

Information, experience, knowedge, skills and abilities

This is a key section of the application form (or covering letter where appropriate) which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.  

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions.   Please try to limit your response to each criterion to a maximum of 200 words.

A useful guide might be S.T.A.R:

  • Specific – give a specific example
  • Task – briefly describe the task/objection/problem
  • Action – tell us what you did
  • Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.


All job offers are subject to the receipt of two satisfactory references:  One should be from your current or most recent employer or line manager (if you are employed through an agency), or your course tutor if you have just left full time education. The other should be someone who knows you in a work related, voluntary or academic capacity. Both referees should be able to comment on your suitability for the role. References will only be taken up for successful candidates following interview.

Criminal convictions

Anyone who applies to work within Citizens Advice Stockport will be asked to disclose details of unspent convictions during the recruitment process.   

Having a criminal record will not necessarily bar you from working for Citizens Advice Stockport – much will depend on the type of job you have applied for and the background and circumstances of your offence. However, we are not able to employ anyone with a conviction for a sexual offence against a child or vulnerable adult, regardless of when the office took place. All other convictions will be considered on an individual basis.

Disclosure and Barring Service (DBS) disclosures are only requested where proportionate and relevant to the post concerned. If the post for which you are applying for requires a DBS disclosure, this will be noted in the application pack.