Citizens Advice Stockport join forces with National Trading Standards to stop scams

As part of Scams Awareness Campaign, Citizens Advice have joined forces with National Trading Standards Team to protect clients against scams. As part of the trueCall initiative, from the beginning of November, National Trading Standards have been offering free call blockers for those living with dementia receiving nuisance calls.

Nationally Citizens Advice has calculated up to four million people could be scammed each year with over 34% of scams happening over the phone. Fraud offences in England and Wales rose by 21% in 2017, compared to the previous year, with 269,116 cases reported to Action Fraud.

Steve Hughes, Operations Manager of Citizens Advice Stockport said:

“Scams come in all shapes and sizes and can leave people hundreds or thousands of pounds worse off. Fake flats, phoney offers of work or training and bogus websites are ripping people off.

“We are helping people in Stockport spot and report scams and are advising people to speak to family and friends to make sure they are aware of some of the warning signs of a scam to stop them being duped. Remember, if something appears too good to be true, it probably is.”

Citizens Advice Chief Executive, Gillian Guy, said:

“Scammers are picking the pockets of millions of innocent people. Pensioners and hard-up households face invasion through their computers, phones, letterboxes, and on the doorstep.

“People who are already struggling to put food on the table, let alone save money day-to-day, are being fleeced of their hard-earned cash. It is disgraceful that scammers are often targeting elderly people with sophisticated scams such as posing as their bank or phone company. We are running Scams Awareness Month to encourage people to fight back against the fraudsters pushing their cons into the nation’s homes by reporting those scams.”

To apply for a call blocking device follow the link to

Any scams can be reported to Action Fraud on 0300 123 2040 or to Trading Standards through the Citizens Advice consumer service on 08454 04 05 06. For further advice you can contact the Citizens Advice service either by the phone on 03444 111 444 or by dropping into one of the services, more details are available at