To sign up for our next volunteering open day, please fill in the Google form at the bottom of this page!
Why volunteer with your local Citizens Advice?
It’s great that you’re considering volunteering with us at Citizens Advice Stockport. If you’ve come to this page you’re probably wondering what we can offer you and what you’d like to do.
All sorts of people volunteer with us for many different reasons, but one thing that our volunteers tell us is that volunteering with Citizens Advice is enjoyable, rewarding, challenging and varied.
Volunteering at Citizens Advice Stockport – read our booklet on volunteering with us.
What do our volunteers do?
Our service is built on the contribution of volunteers, working in a number of different roles across the organisation.
Depending on the role Volunteers give a minimum of one day per week (Adviser & Reception) or minimum 3 hours per week (Digital Champion & Research and Campaigns), Monday to Friday in a variety of different roles:
- Assessor/Adviser (face to face and telephone/digital)
- Research and Campaigns
- Reception & Administration
- Digital Champion
Things you should know about volunteering with us:
- We require a high level of commitment from volunteers who we depend upon to deliver our service
- We would request a commitment of one day a week on a regular basis
- There is also a training requirement to fulfil your role which includes a mixture of self-study, on-line training, observations and face to face training days
- We do meet all prospective volunteers and IT competence is such a crucial part of our work, so this is a minimum requirement
- We do not accept everyone who applies to volunteer with us as we have to ensure the role is a good fit for you and for us
- We cover volunteer travel expenses
Skills and Qualities:
- Friendliness and approachability; be open-minded and non-judgemental
- Commitment to the aims and principles of the Citizens Advice Service, including an understanding of discrimination
- Excellent verbal communication skills including telephone skills
- Good organisational, numeracy and literacy skills
- Ability to access relevant signposting information including electronic and written materials
- Ability to implement administrative policies and procedures in a busy work environment
- Good IT skills
- Flexibility and willingness to work as part of a team
- Awareness of the potential needs of, and demands placed on, vulnerable clients
How do we recognise and celebrate our volunteers?
Express an interest in volunteering