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Citizens Advice Stockport

Citizens Advice Stockport advisers provide generalist advice to thousands of people every year in the Metropolitan Borough of Stockport.

Our advisers also provide advice in specialist areas like debt and employment.

Advice is independent, free, confidential and impartial. We use the evidence of our clients’ experiences to campaign for positive social and policy change.

Advice About us

Stockport Advice and Information for Life (SAIL)

Stockport Advice and Information for Life (SAIL) is a partnership of 10 local organisations brought together in October 2013 through the Big Lottery's Advice Service Transition Fund.

The partnership aims to support people living or working in Stockport to access advice and information on a range of issues such as debt, benefits, employment, housing problems etc.

SAIL website

Phone us

03444 111 444

Telephone advice: 09:00am - 5:30pm Monday to Friday

Stockport Advice and Information for Life (SAIL)

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Thought about volunteering for Citizens Advice Stockport? Most volunteers train to become qualified advisers. The CAB Certificate in Generalist Advice Work is widely respected and recognised in the UK advice sector. Find out more on our Volunteering page.

Latest updates

Universal Credit

Advice Column: Universal Credit

“I am about to apply for Universal Credit for the first time but have been told that there is a six week wait before the first payment. I’m worried that I won’t be able to pay my bills. Is this right, and is there anything I can do?” After applying for Universal Credit, there’s usually … read more

Universal Credit

Citizens Advice Stockport calls for government to fix Universal Credit before it fully rolls out in Stockport

Citizens Advice Stockport is warning that Universal Credit is putting people’s financial security at risk as they wait six weeks or more for their first payment. Many people have already turned to Citizens Advice Stockport for help with “live service” Universal Credit, a temporary version of the benefit available to people in the area with … read more

Service Closure

Please be aware that today (Thursday 11th May), there is no face-to-face services available in our Stockport, Cheadle or Marple offices.  Service will resume on Friday at the usual times. Should you need advice, please contact the Greater Manchester AdviceLine service on 03444 111 444

Advice Column: “I was made redundant last month and I’ve already started to fall behind on my bills. I’m looking for work, but is there anything else I can do so I don’t end up in debt?”

There are steps you can take to avoid your bills from building up. First, check that you’ve been paid any redundancy money you’re entitled to – you might get statutory redundancy pay and possibly contractual redundancy pay if you’ve been in the job two years or more. This should be evident on your final payslip, … read more

JMR & Citizens Advice

Citizens Advice Stockport teams up with JMR Solicitors to offer Pro-Bono clinic

A new Pro-bono service is now available to residents of Stockport who require a solicitor’s advice.  Citizens Advice Stockport and JMR Solicitors have joined together to offer the service from the local Citizens Advice offices based at Fred Perry House. Steve Hughes – Operations Manager for Citizens Advice Stockport said: “Often, clients need the advice … read more

Citizens Advice Stockport shares advice to help people with Christmas parcel delivery problems save time and money

Citizens Advice Stockport is offering advice to residents who are trying to resolve delivery problems after the national charity found people experienced 4.8 million issues with parcel deliveries in 2015/16. The findings from Citizens Advice’s latest Consumer Advice Trends reveal that shoppers waste two and half hours trying to sort out problems with parcels that … read more

Christmas opening times

Citizens Advice Stockport will be working to the following times over the Christmas period.  For some people, Christmas is a really difficult time because of homelessness or money problems.  Our services will be available at the following times: Stockport Cheadle Marple Friday 23rd December 2016 12 noon closed 12 noon closed 12 noon closed Monday 26th … read more

Gillian Guy & Alison Haynes

Citizens Advice Greater Manchester partnership launches

Alison Haynes named as Chair of new group Alison Haynes has been appointed to head up the new Citizens Advice Greater Manchester partnership – with the group aiming to deliver millions of pounds in saving to the NHS and other public services across Greater Manchester. The newly formed group has been created following a partnership … read more

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Response to National Audit Office report on HMRC

Citizens Advice has today said that people left waiting on the phone to speak to Her Majesty’s Revenue & Customs (HMRC) are in some cases at risk of getting into debt because of the cost of the call or the wait means they miss tax deadlines. The National Audit Office (NAO) has today released a … read more

Mobile customers paying over double what they need to

Mobile customers paying over double what they need to

Mobile phone firms are selling customers contracts which cost on average 130 per cent more than they need to, a new report reveals. Citizens Advice commissioned a mystery shop on the UK’s leading mobile phone providers and found major variations on contracts offered to customers. Average monthly tariffs recommended by phone staff were £23.16 – … read more

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Consumers missing pension scam warning signs, reveals Citizens Advice

Nine in ten people (88%) miss common warning signs of a pensions scam – such as unusually high investment returns, cold calling and offers of free financial advice – despite feeling confident they can spot fraudsters’ tricks. A new report from Citizens Advice, ‘Too good to be true’, reveals a mismatch between people’s confidence in … read more

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