Statement: Monarch Airlines has ceased trading

What should I do about my job or flight?

Monarch Airlines employ around 2,100 people and about 110,000 Monarch customers are currently overseas.  Government has asked the Civil Aviation Authority (CAA) to charter more than 30 planes to bring customers back to the UK.

Citizens Advice Stockport is offering some practical advice and information to Stockport residents impacted by this situation.

If you are a customer:

  • Customers in the UK yet to travel: Don’t go to the airport
  • Customers abroad: Everyone due to fly in the next fortnight will be brought back to the UK at no cost to them.  There is no need to cut short a stay
  • Customers currently overseas should check for confirmation of their new flight details – which will be available a minimum of 48 hours in advance of their original departure time
  • All affected customers should keep checking for more information
  • The CAA also has a 24-hour helpline: 0300 303 2800 from the UK and Ireland and +44 1753 330330 from overseas

If you are an employee:

  • Make sure you ask any questions you have of the administrators KPMG – no question is a ‘stupid question’.  Someone should have been in contact with you about the process.  More information can be found at
  • Know your rights:  You have rights if your employer is ‘insolvent’ and can make a claim for the money you’re owed.  Read more information on your rights by visiting
  • If you have not been asked to continue in work, and you haven’t been paid your redundancy, use the ‘Claim for redundancy and monies owed’ service on GOV.UK


Steve Hughes, Operations Manager at Citizens Advice Stockport said:

“We wake up today with the news that the 5th largest UK airline, Monarch Airlines is now in administration, something that will impact on a lot of customers and employees.  Clearly, this will be a stressful time for those affected.

“Monarch has 40 staff located directly in Stockport with a further 427 within Manchester.  We want these employees and any customers affected to know our service is here to help them if they need it.

“Employees or customers can contact our AdviceLine on 03444 111 444 or drop-in at one of our advice services in Stockport, Cheadle or Marple for practical advice and information.”