Citizens Advice Stockport response to announcement that the Prime Minister scraps universal credit helpline charges

Citizens Advice welcomes the decision by the Government to scrap charges on the Universal Credit Helpline but warns that ‘the campaign on Universal Credit is not over yet”.

Steve Hughes, Operations Manager for Citizens Advice Stockport said:

“We welcome the announcement by the Prime Minister that the charges to call the Universal Credit Helpline will be scrapped and this service will now be free – it is certainly a step in the right direction and Citizens Advice have campaigned to get this for our clients.

“The campaign on Universal Credit is not over yet. Universal Credit will be rolled out to 7 million families across the country with Stockport coming live in 1st August 2018, but there are still a number of problems which need to be addressed and we are still calling on the government to:

  • Reduce how long people have to wait for their first payment and
  • Improve the support available to people so they can make ends meet

“More information on our recommendations to government can be found in our response to the Work and Pensions Select Committee inquiry into Universal Credit