What you need to know about working for us

Thanks for your interest in working at Citizens Advice Stockport (CAS).  CAS is a great place to work.

The information below is aimed at helping you understand our organisation and support you with your application.  Below, you will find:

  • Our values
  • 4 ways you can find out more about Citizens Advice Stockport, and the Citizens Advice service nationally.
  • The benefits of working at CAS
  • Our approach to equality and diversity
  • GDPR and how we use your data

CAS has a strong set of values which all employees (and volunteers) are expected to work within.

3 things you should know about us

  1. We’re local. We have one main office based in Stockport with outreach across the Borough.  We offer direct support to over 8000 clients per year with a range of issues including Welfare Benefits, Debt, Housing and Employment.
  2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.
  3. We’re listened to – and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

How the Citizens Advice network works

CAS is a member of the Citizens Advice service nationally which is made up of a network of around 300 local Citizens Advice members.

Citizens Advice nationally is a charity which includes

  • 800 national staff working in one of our 6 offices or as homeworkers, or as part of the Witness Service from over 240 courts across England and Wales
  • 3000 Witness Service volunteers

Local Citizens Advice are all independent charities, delivering services from

  • over 600 local Citizens Advice outlets
  • over 1,800 community centres, GPs’ surgeries and prisons

The network does this with:

  • 6,500 local staff
  • over 23,000 trained volunteers

Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30 minute drive of where they live.

Here are 4 ways you can find out more about us:

Staff benefits

CAS provides its staff with a number of staff benefits.  More information on these benefits can be found here.

Equality and diversity at Citizens Advice

CAS is fully committed to stand up and speak up for those who face inequality and disadvantage. We want this to be reflected in the diversity of the people who work for us.

To help us achieve this, we aim to make our recruitment process as fair as it can be. We also offer support to disabled candidates to make sure no one loses out on a role because of their condition.

We judge the application, not the person. The select panel won’t see your personal details. This makes sure each person’s response is judged on its merits and not on their background.

Our commitment to equality runs through everything we do – read the Citizens Advice Stand up for Equality Strategy to find out more.

GDPR and how we use your data

The information you give us via the application process will be used to help us decide whether to recruit you as a member of staff – this is our ‘legitimate interest’ under data protection law. It will only be seen by staff involved in the recruitment process, and will be stored securely.

If you are recruited, we will retain your contact information in order to involve and support you. We will also collect additional information, such as next of kin details, and over time records of training, support meetings and where relevant, appraisals. Again, it will be kept securely, and only those people who need to see your information in order to involve you will have access to it.

All use of applicant’s information will be relevant to their involvement, and may include:

  • Contacting applicants when necessary
  • Making reasonable adjustments to improve accessibility
  • Monitoring statistical details of our applicants
  • Providing ongoing support to applicants
  • Addressing problems or complaints

You have legal rights over your data, including access to it, and the right to ask that it is corrected, restricted or deleted. There is more information on these rights on the Information Commissioner’s Office website: www.ico.org.uk